Revenue assurance and fraud management professional with varied and unique background in finance and technology combined with a 20 years of experience in the field of telecommunication and online payment processing in specific to Fraud management, Revenue Assurance, Credit & Collections
Broad strategic and operational management skills joint international multicultural experience gained through moving across several operations and industries nationally and internationally field of revenue assurance, fraud management, finance and technology.
Structure the Fraud Management function within the customer care department to support the operations growth phase.
Undertaken a full revenue cycle fraud risk assessment and review starting from the product development with the aim of gaining visibility over the current and potential risk exposures so as to develop the needed control mechanisms for fraud monitoring detection and prevention.
Development of the fraud policies, procedures and process across the company.
Protecting the business from fraud exposure in terms of lost revenue in a cost effective manner to the extent that fraud becomes unprofitable to would be perpetrators, whilst ensuring the fraud controls do not restrict business revenue.
Working directly with marketing Sales and Product house in the process of reviewing new services products and marketing promotions for any type of fraud risk or overall risk to the company that the products or promotions may cause. Determining if any illegal activity could be conducted (externally / internally) and the best defense mechanism that must be undertaken to avoid any risk related.
• Providing a full range of support in relation to fraud surveillance and monitoring to identify new variances for fraud as they occur. Initiating and conducting complete investigations of all potential fraud forwarding the results of the investigation to the Legal Department, Human Resources or Law Enforcement.
Provide confidence to the business that all fraud is made visible and under control protecting the bottom line from the cost of fraud thorough:
- Identifying fraud risks and raising the level of awareness.
- Evaluating, developing and aiding the delivery of fraud prevention solutions
- Introducing appropriate controls and measures to minimize the risks of fraud.
Working in the Customer Service Department as a Fraud Manager reporting directly to the Customer Service Director, Responsible for protecting the company Airtime and revenue against fraud loss, destruction, theft, unauthorized use and complying with the company internal process and procedures And for providing a full range of support in relation to fraud surveillance, monitoring and investigation, in order to maintain protection of financial revenues and asset loss, which in turn minimizes the rate of bad debts as result of fraud.